Conflicts of Interest

We are here for our clients and to advise you as best we can. Your interests are our priority, although we do have business relationships with product providers also. For KiwiSaver advice, the product provider generally pays a trail brokerage (commission) to Wealth Management Limited (and your Financial Adviser). The amount of this is based on the KiwiSaver balance. Wealth Management Limited is not aligned to any one KiwiSaver provider and our Financial Advisers will make recommendations that prioritise our clients’ interest over our own.

From time to time our product providers will assist us with professional development training and may also provide business lunches, hampers or other incentives. We maintain a register of conflicts of interest and record and monitor the gifts and incentives we receive.

Our Internal Complaint Process

If you have a problem, concern or complaint about any part of our advice or service, please tell us so we can try to fix the problem. You can make a complaint by contacting Grant Foothead, via:
email at grantfoothead@wealthmanagement.net.nz; or
phone 027 248 7025.

We aim to resolve complaints within 10 working days of receiving them. If we can’t we will contact you within that time to let you know we need more time to consider or resolve your complaint.

Our External Complaint Process

If we cannot agree on how to fix the issue, or if you decide not to use the internal complaints process, you can contact our external disputes resolution scheme – the Insurance & Financial Services Ombudsman Scheme. This service will cost you nothing and will help us resolve any disagreements.

You can contact the Insurance & Financial Services Ombudsman Scheme at:

Address: PO Box 10845, Wellington 6143
Telephone number: 0800 888 202
Email address: info@ifso.nz